EasternFulfillment Privacy Policy

At EasternFulfillment we, protecting your privacy is a top priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our fulfillment, logistics, and related services. By accessing our website (http://dev.easternfulfillment.com/), placing orders, or interacting with our Services, you consent to the practices described below.

1. Information We Collect

A. Personal Information You Provide

We collect information you voluntarily provide when:

• Creating an account or placing an order (e.g., name, email, phone, billing/shipping address).
• Contacting customer support (e.g., inquiry details, call recordings if applicable).
• Subscribing to marketing (e.g., newsletters, promotions).

B. Automatically Collected Data

• Device & Usage Information: IP address, browser type, operating system, pages visited, and timestamps (via cookies and tracking technologies).
• Cookies: We use session cookies (for site functionality) and persistent cookies (e.g., for login retention or analytics). You can manage preferences via browser settings.
• Third-Party Analytics: Tools like Google Analytics to assess site performance and user behavior.

C. Order & Fulfillment Data

• Transaction Details: Products ordered, payment methods (processed securely via PCI-compliant gateways like Stripe/PayPal), and shipping/tracking information.
• Warehouse & Logistics Data: Inventory details, shipping carrier updates (e.g., FedEx, DHL), and customs documentation for international orders.

2. How We Use Your Information

3. Data Sharing & Third Parties

We do not sell your data but may share it with:

A. Service Providers

• Payment Processors: Stripe, PayPal (only to complete transactions).
• Shipping Carriers: FedEx, UPS, DHL (to deliver orders).
• IT/Cloud Services: Hosting providers (e.g., AWS), CRM tools (e.g., Salesforce).

B. Legal Disclosures

• To comply with laws, respond to subpoenas, or protect our rights (e.g., fraud investigations).

C. Business Transfers

• If EasternFulfillment merges, acquires, or sells assets, user data may transfer under confidentiality agreements.

4. International Data Transfers

• Your data may be processed outside your country (e.g., by global shipping partners). We ensure safeguards like Standard Contractual Clauses (SCCs) for GDPR compliance.

5. Data Retention

We retain your information only as long as necessary:

• Orders: 7 years (for tax/legal compliance).
• Marketing data: Until you unsubscribe or request deletion.
• Inactive accounts: Deleted after years of inactivity.

6. Your Rights & Choices

Depending on your location (e.g., GDPR, CCPA), you may:

• Access/Correct your data via your account dashboard.
• Delete data (unless legally required to retain).
• Opt out of marketing emails (via unsubscribe link).
• Restrict processing or request data portability.
• Withdraw consent (where applicable).

To exercise these rights, contact us at [sales@easternfulfillment.com]. We respond within 30 days and may verify your identity for security.

7. Security Measures

We implement:

• Encryption: SSL/TLS for data transmission.
• Access Controls: Role-based permissions for staff.
• Audits: Regular security assessments.

Note: No system is 100% secure—promptly report suspicious activity to [sales@easternfulfillment.com].

8. Children’s Privacy

Our Services are not for users under 16. We do not knowingly collect children’s data.

9. Policy Updates

We may update this policy to reflect legal or operational changes. Material revisions will be notified via email or site banners. Continued use constitutes acceptance.

10. Contact Us

For questions, requests, or complaints:
EasternFulfillment Data Protection Officer
Email: [sales@easternfulfillment.com]
Phone: [8887118113]